Terms & Conditions

We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

TYPES OF DATA COLLECTED

Personal Data
We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, name, email address, phone number, contact address, etc.

Usage Data
Usage Data is collected automatically when using the website.

Usage Data may include information such as your Device's IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the website through a mobile device, we may collect information including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of Your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our website.

TRACKING TECHNOLOGY AND COOKIES

We use cookies and similar tracking technologies to track activity on our website and store certain information. Beacons, tags, and scripts may be used to collect and track information.

Please see our Cookie Policy for more details.

OUR WEBSITE AND WEBFORM

Website
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including: information about your browser, network and device, webpages you visited prior to coming to this website, Web pages you view while on this website, and your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

Webform
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with for storage and with Zapier for data porting.

USE OF YOUR PERSONAL DATA

We may use Personal Data for reasons such as:

  • To monitor usage of our website

  • To deliver a contract

  • To contact you

  • To provide you with news, offers and information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you opt not to receive such information.

  • To manage your requests

  • For other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share your personal information:

  • With service providers, to monitor and analyse the use of our service, for payment processing, to contact you.

  • With our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

  • With our business partners to offer you certain products, services or promotions.

  • For any other purpose with your consent.

Please be aware when you share personal information or otherwise interact in public areas (online or in person) with other users, such information may be viewed by all users and may be publicly distributed beyond this service.

SECURITY

The security of your personal information is important to us. Our website is built on the website building platform, Squarespace, which uses various security measures.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Unfortunately, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

STORING YOUR DATA

We may use third-party tools to store your personal data and keep your information safe, such as a CRM System, cloud storage or email marketing software, as well as our own hard drives and data storage systems.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

RETAINING YOUR DATA

We hold records for up to five years in case a client wishes to return to coaching. Your records may be destroyed sooner on request. For legal and financial reasons we may have to keep certain records for longer, for example invoices are kept for longer for HMRC.

 

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to your personal data to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users (such as, for example, our email marketing service provider), so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

COACHING SERVICES

If you engage us to provide coaching services, a separate contract is issued detailing the confidentiality clauses in relation to the work.  As per the conditions in the coaching contract, we may disclose your personal information to third parties where we are legally required to do so, or have requested to do so. You will be informed if this is the case. Your records are held securely on a password protected computer, for no more than five years and then destroyed.

THE RIGHT TO ASK FOR YOUR DATA TO BE DELETED

You are within your rights to request that any data about you is deleted from our systems at any time.

If you have any questions about the privacy policy or would like to make a request about how your data is processed, please use the Let’s Talk on this website.